How To Use ‘Communication Between Taxpayers’ Feature?

Prakash Matre
Prakash Matre at January 12, 2023

Using Communication Between Taxpayers Feature

The GSTN has launched the ‘Communication between taxpayers in GST’ feature on the GST portal. Through this platform, taxpayers can communicate with suppliers/recipients/purchasers as required directly through the portal dashboard.

Features Of ‘Communication Between Taxpayers’ Facility

  • The new functionality provides a simple communication platform for taxpayers. For example, a recipient/purchaser can ask his/her supplier/s to upload any particular invoice/s that has not been uploaded but is required by the recipient to avail Input Tax Credit (ITC) directly, through the GST portal.
  • Businesses can communicate about deficiencies in invoices with the supplier directly (if required). They can also ask the supplier/s to amend uploaded invoices or remove wrongly uploaded invoice/s. Payment related issues can also be communicated through this feature.
  • Suppliers can reply to the recipient/purchaser through the same facility.
  • Suppliers can send notifications to their recipient/purchaser about documents uploaded in the outward supply statement filed in Form GSTR-1.
  • When a taxpayer sends a communication to his/her counterpart (through this feature), the GSTN will also send an intimation to the counterpart through an email and SMS.


How To Use ‘Communication Between GST Taxpayers’ Feature?

Step 1: Log in to the GST portal.

Step 2: Under ‘Services’, select ‘User Services’ and ‘Communication between Taxpayers’.


Communication Between Taxpayers

Step 3: Click on ‘Compose’ to start a communication thread. The user interface of this feature is similar to that of an email box. Users can see options like Inbox, Compose, Outbox, etc.

Communication Between Taxpayers


Step 4: Fill in the required fields.

Communication Between Taxpayers

The options available under the following heads are illustrated below: ‘Notification To’:

  • Supplier
  • Recipient

The Taxpayer should select the correct party with whom he/she wishes to communicate. ‘Document Details - Action Required’

  • File Missing Document
  • Rejected-amendment required
  • Rejected-wrongly sent to me (For deletion of invoice uploaded wrongly)
  • Re-upload document
  • Payment made (Intimation of payment made)
  • Others

The reason for communication should be selected here. Document Type

  • Invoice
  • Debit Note
  • Credit Note

Note: Click on ‘Add item’ to add rows.

Step 5: Once the details are added, click on ‘Save’ to save the row. Remarks can also be added. However, there is a limit of 200 characters here.

Step 6: Click on ‘Send’ to send the communication. An email and SMS will be sent on the registered email address and mobile number of the recipient (of the communication) simultaneously. Note:

  • Communications sent can be viewed in the outbox tab.
  • Communications received can be replied to like an email.
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