How To Use ‘Communication Between Taxpayers’ Feature?

The GSTN has launched the ‘Communication between taxpayers’ feature on the GST portal. Through this platform, taxpayers can communicate with suppliers/recipients/purchasers as required directly through the portal dashboard.

Features Of ‘Communication Between Taxpayers’ Facility

• The new functionality provides a simple communication platform for taxpayers. For example, a recipient/purchaser can ask his/her supplier/s to upload any particular invoice/s that has not been uploaded but is required by the recipient to avail Input Tax Credit (ITC) directly, through the GST portal.
• Businesses can communicate about deficiencies in invoices with the supplier directly (if required). They can also ask the supplier/s to amend uploaded invoices or remove wrongly uploaded invoice/s. Payment related issues can also be communicated through this feature.
• Suppliers can reply to the recipient/purchaser through the same facility.
• Suppliers can send notifications to their recipient/purchaser about documents uploaded in the outward supply statement filed in Form GSTR-1.
• When a taxpayer sends a communication to his/her counterpart (through this feature), the GSTN will also send an intimation to the counterpart through an email and SMS.

How To Use ‘Communication Between GST Taxpayers’ Feature?

Step 1: Log in to the GST portal. Step 2: Under ‘Services’, select ‘User Services’ and ‘Communication between Taxpayers’. Step 3: Click on ‘Compose’ to start a communication thread. The user interface of this feature is similar to that of an email box. Users can see options like Inbox, Compose, Outbox, etc. Step 4: Fill in the required fields. The options available under the following heads are illustrated below: ‘Notification To’:

• Supplier
• Recipient

The Taxpayer should select the correct party with whom he/she wishes to communicate. ‘Document Details - Action Required’

• File Missing Document
• Rejected-amendment required
• Rejected-wrongly sent to me (For deletion of invoice uploaded wrongly)
• Re-upload document
• Payment made (Intimation of payment made)
• Others

The reason for communication should be selected here. Document Type

• Invoice
• Debit Note
• Credit Note

Note: Click on ‘Add item’ to add rows. Step 5: Once the details are added, click on ‘Save’ to save the row. Remarks can also be added. However, there is a limit of 200 characters here. Step 6: Click on ‘Send’ to send the communication. An email and SMS will be sent on the registered email address and mobile number of the recipient (of the communication) simultaneously. Note:

• Communications sent can be viewed in the outbox tab.
• Communications received can be replied to like an email.