GST Payment Status and Payment Failures

In this digital world, where most of the payments are made online, it is imperative to have a GST challan payment status tracking system in place so that taxpayers are assured that the payment is completed and reached the destined account. GST filing is done monthly/quarterly, and the subsequent tax payments are made online by the GSTIN holders as and when applicable. Hence, GST challan status is essential to know how to track the payment status as well as what to do for payment failures, if GST challan payment failed. A taxpayer can go for a GST payment status check and GST challan verification directly on the GST portal or by logging in to his GST account.

In this article, you will be able to understand GST track payment status, what is CPIN in GST how to download GST payment receipt without CPIN, how to check GST payment status without CPIN:

How To Track GST Payment Status Online Without Logging Into The GST Account?

Step 1: Visit the GST Portal. Step 2: Under ‘Services’, select ‘Payments’ and then ‘Track Payment Status’. Step 3: On the ‘Track Payment Status’ page:

• Enter the ‘Goods and Service Tax Identification Numbers (GSTIN)’
• Enter ‘CPIN’ - Here, CPIN stands for Common Portal Identification Number which is a 14 digit unique number received while generating GST payment challan.
• Enter Captcha
• Click ‘Track Status’.

Note: If you do not have the CPIN handy, you can log in to your GST account to check the status of your GST payment.

Step 4: View the payment status.

• If the status shown is Failed/Not Paid - Click on ‘View Challan’ and make the payment after entering the relevant information.
• If the status shown is Paid - Click on ‘View Receipt’. You can download the receipt for your records.

How To Track GST Payment Status After Logging Into The GST Account?

Step 1: Log in to GST Portal

• Enter username
• Enter password
• Click ‘Login’.

Step 2: Under ‘Services’, select ‘Payments’ and then ‘Challan History’.

Step 3: Select ‘Search By CPIN’ or ‘Search By Date’  based on the available details.

Step 4: Click ‘I Will Search’ to proceed. Here, a list of challans with payment status will be displayed.

Step 5: If the payment status is -

• Failed/Not Paid - Click on CPIN and make the payment after entering the required information.
• Paid - Click on CPIN to download the receipt.
• Initiated- This means that the payment transaction is still under process. Taxpayers can wait for 24 hours to check the updated status.

Note: It can take up to 24 hours (after the payment is made) for the status to get updated.

• Challan expired - In this case, taxpayers will have to generate a new challan with the relevant details and make the payment.

After the payment is completed, a 17 digit unique Challan Identification Number (CIN) is populated with 14 digits as the CPIN and 3 digits denoting the bank code. This is an indicator of a successful transaction. Alternatively, the online bank statement can also be checked to verify the tax payment.

GST Payment Failed - What To Do?

If the GST payment status is ‘FAILED’, the taxpayer has to create a new challan and pay the tax to complete the filing. In case the amount has been debited, the same shall be returned to the taxpayer’s account or updated in the Electronic Cash Ledger depending on the status of the challan. The status of the challan can take up to 24 hours to get updated. If the online payment is debited twice for the same transaction, Taxpayers can:

• Check the Electronic Cash Ledger -
  • If both the transactions are reflected in the Electronic Cash Ledger, then you need to contact the GST Help Desk as per the contact details provided on the GST portal (1800-103-4786 or helpdesk@gst.gov.in).
  • If only one transaction is seen in the Electronic Cash Ledger then, you need to contact your bank as it might be a transaction error.
• If the payment is debited, but CIN is not generated or communicated, then the taxpayer can submit a Grievance or Complaint form to the bank or the electronic gateway through the GST portal. Here, the grievance form will be - Grievance Against Payment (GST PMT 07).

Steps To File A GST PMT 07

Step 1: Visit the GST Portal.

Step 2: Under ‘Services’, select ‘Payments’, and then click on ‘Grievance Against Payment (GST PMT 07)’.

Step 3: Fill up the details as applicable.

Step 4: Submit form using EVC or DSC.