The digital network for tax compliance can advance only when various systems seamlessly interact with each other. Despite of all the precautions taken by the GSTN, there may be various instances where errors can occur. Taxpayers can report these errors to the GSTN in multiple ways. In this article, we will cover the steps, taxpayers can take to raise a GST complaint about issues faced during GST payments:
The GST network currently allows payments through the following modes:
To pay GST through the online mode, the taxpayer has to first generate an e-Challan on the GST portal. While generating the challan or making the payment, there could be a few setbacks or technical difficulties. Taxpayers have an option to complain about the same on the GST portal.
Step 1: Log in to the GST portal. Step 2: Navigate to ‘Services’ ‘Payments’ ‘Grievance against Payment (GST PMT-07)
Step 3: In the ‘Grievance against Payment (GST PMT-07)’ page, under ‘Submit Grievance’ check/add the following details,
Step 4: Select SUBMIT WITH DSC’ or ‘SUBMIT WITH EVC’. In case of the Digital Signature Certificate (DSC) option, sign with the DSC of the selected authorised signatory. In the case of the Electronic Verification Code (EVC) option, enter the OTP received on the authorised signatory’s registered mobile number and proceed. Once this form is successfully submitted, a grievance tracking number will be generated and sent to the registered email address.
In case the taxpayer wants to check the status of the grievance, the same can be checked under ‘Services’ ‘Payments’ ‘Grievance against Payment (GST PMT-07)’ ‘Enquire Status’.
The taxpayer can search for the grievance by using either the ‘Grievance Tracking Number’ or the date range. The status and remarks against the grievance raised will be displayed.
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