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How To Use ‘Communication Between Taxpayers’ Feature?

The GSTN has launched the ‘Communication between taxpayers’ feature on the GST portal. Through this platform, taxpayers can communicate with suppliers/recipients/purchasers as required directly through the portal dashboard.

Features Of ‘Communication Between Taxpayers’ Facility

  • The new functionality provides a simple communication platform for taxpayers. For example, a recipient/purchaser can ask his/her supplier/s to upload any particular invoice/s that has not been uploaded but is required by the recipient to avail Input Tax Credit (ITC) directly, through the GST portal.
  • Businesses can communicate about deficiencies in invoices with the supplier directly (if required). They can also ask the supplier/s to amend uploaded invoices or remove wrongly uploaded invoice/s. Payment related issues can also be communicated through this feature.
  • Suppliers can reply to the recipient/purchaser through the same facility.
  • Suppliers can send notifications to their recipient/purchaser about documents uploaded in the outward supply statement filed in Form GSTR-1.
  • When a taxpayer sends a communication to his/her counterpart (through this feature), the GSTN will also send an intimation to the counterpart through an email and SMS.

How To Use ‘Communication Between GST Taxpayers’ Feature?

Step 1: Log in to the GST portal.

Step 2: Under ‘Services’, select ‘User Services’ and ‘Communication between Taxpayers’.

Communication Between Taxpayers

Step 3: Click on ‘Compose’ to start a communication thread. The user interface of this feature is similar to that of an email box. Users can see options like Inbox, Compose, Outbox, etc.

Communication Between Taxpayers

Step 4: Fill in the required fields.

Communication Between Taxpayers

The options available under the following heads are illustrated below:

‘Notification To’:

  • Supplier
  • Recipient

The Taxpayer should select the correct party with whom he/she wishes to communicate.

‘Document Details – Action Required’

  • File Missing Document
  • Rejected-amendment required
  • Rejected-wrongly sent to me (For deletion of invoice uploaded wrongly)
  • Re-upload document
  • Payment made (Intimation of payment made)
  • Others

The reason for communication should be selected here.

Document Type

  • Invoice
  • Debit Note
  • Credit Note

Note: Click on ‘Add item’ to add rows.

Step 5: Once the details are added, click on ‘Save’ to save the row. Remarks can also be added. However, there is a limit of 200 characters here.

Step 6: Click on ‘Send’ to send the communication. An email and SMS will be sent on the registered email address and mobile number of the recipient (of the communication) simultaneously.


  • Communications sent can be viewed in the outbox tab.
  • Communications received can be replied to like an email.

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